Frequently Asked Questions (FAQ)
Car Repair FAQs
• Cash Repair: The cost of repair is fully borne by the vehicle owner.
• Accident Claim Repair: The customer provides all necessary documents for an insurance claim, and we handle the claim submission and submit for insurance’s approval.
• Accident Claim Repair: The customer provides all necessary documents for an insurance claim, and we handle the claim submission and submit for insurance’s approval.
You can contact us through WhatsApp at 016-7790612 to book an appointment or walk into our office for a repair quote.
We accept Cash, Bank Transfer, and Touch N Go eWallet.
Accident Claim FAQs
• Ensure safety by moving to a safe location.
• Take photos of the scene and vehicles from different angles.
• Exchange contact information with the third party.
• Contact the nearest traffic police station and determine if it’s the right one then lodge a report within 24 hours.
• Bring the necessary documents to our workshop to open an accident claim file.
• Take photos of the scene and vehicles from different angles.
• Exchange contact information with the third party.
• Contact the nearest traffic police station and determine if it’s the right one then lodge a report within 24 hours.
• Bring the necessary documents to our workshop to open an accident claim file.
Provide the following documents:
• Vehicle Registration Card
• Insurance Policy
• Police Report
• Insured’s IC & License or Company Business Form (Borang 9, 24, 44, 49)
• Driver’s IC & License
• Bring the vehicle for inspection and photos.
• We will verify and estimate damages, then we will submit documents and photos to the insurance company.
• Vehicle Registration Card
• Insurance Policy
• Police Report
• Insured’s IC & License or Company Business Form (Borang 9, 24, 44, 49)
• Driver’s IC & License
• Bring the vehicle for inspection and photos.
• We will verify and estimate damages, then we will submit documents and photos to the insurance company.
We are a panel for the following insurance companies:
• AmGeneral Insurance Berhad
• Berjaya Sompo Insurance Berhad
• Etiqa General Insurance Berhad
• Etiqa General Takaful Berhad
• Kurnia Insurance (M) Berhad
• Lonpac Insurance Berhad
• Liberty General Insurance Berhad
• Progressive Insurance Berhad
• MSIG Insurance (Malaysia) Bhd
• RHB Insurance Berhad
• Takaful Ikhlas Berhad
• Tune Protect Malaysia
• Zurich General Insurance Malaysia Berhad
• Zurich General Takaful Malaysia Berhad
• The Pacific Insurance Berhad
• AmGeneral Insurance Berhad
• Berjaya Sompo Insurance Berhad
• Etiqa General Insurance Berhad
• Etiqa General Takaful Berhad
• Kurnia Insurance (M) Berhad
• Lonpac Insurance Berhad
• Liberty General Insurance Berhad
• Progressive Insurance Berhad
• MSIG Insurance (Malaysia) Bhd
• RHB Insurance Berhad
• Takaful Ikhlas Berhad
• Tune Protect Malaysia
• Zurich General Insurance Malaysia Berhad
• Zurich General Takaful Malaysia Berhad
• The Pacific Insurance Berhad
• OD (Own Damage): Claims damages using the owner’s policy, forfeiting NCD.
• KFK-OD (Knock for Knock - Own Damage): Claims damages without losing NCD if the insured provides additional documents and the accident is not their fault. Not applicable if involving motorcycles, taxis, buses, unlicensed drivers, invalid policy or unreported incidents.
• TP (Third Party): For third party insurance cover. Requires upfront payment which includes repair costs, adjuster fees, and processing fees. We also assist with claim submission.
• KFK-OD (Knock for Knock - Own Damage): Claims damages without losing NCD if the insured provides additional documents and the accident is not their fault. Not applicable if involving motorcycles, taxis, buses, unlicensed drivers, invalid policy or unreported incidents.
• TP (Third Party): For third party insurance cover. Requires upfront payment which includes repair costs, adjuster fees, and processing fees. We also assist with claim submission.
• If the police determine the third party is at fault, we can assist with a KFK-OD claim if requirements are met.
• Market Value: Insurance covers the vehicle’s market value at the time of total loss, theft, or fire.
• Agreed Value: Insurance covers the agreed value shown in the policy for total loss, theft, or fire.
• Agreed Value: Insurance covers the agreed value shown in the policy for total loss, theft, or fire.
• Betterment charges are due to the age and wear of car spare parts, this is to ensure the vehicle is restored to pre-accident condition.
• Under-insured means the insurance coverage is less than the vehicle’s current market value, leading to potential out-of-pocket costs in the event of a claim.
• Excess is the amount the insured must pay out of pocket before the insurance coverage kicks in for a claim.
• Excess 2F refers to a specific type of excess that applies in certain claim situations such as underage driver, P driving licence and unnamed driver.
Windscreen Claim FAQs
• Provide documents such as Vehicle Registration Card, Insurance Policy, Owner’s IC, Owner’s License, Driver’s IC, and Driver’s License.
• We will verify windscreen coverage and any previous claims.
• After replacement, we will submit documents and photos to insurance for claim processing.
• We will verify windscreen coverage and any previous claims.
• After replacement, we will submit documents and photos to insurance for claim processing.
• Typically, it takes around 1-2 hours.
• Yes, we can perform windscreen replacement at your location if there is suitable shelter.
• Assess the damage to determine if it is safe to continue driving. If not, contact your insurance company for towing and arrange send the car into workshop for replacement.
• No, unless the replacement is done under an accident claim instead of a windscreen claim.
• Ignoring a small chip or crack can lead to larger cracks over time. It is recommended to arrange a replacement promptly.
• Do not wash the car immediately; wait until the next day.
• Remove the tape from the windscreen 4-5 hours after replacement to avoid adhesive residue on the paint.
• Avoid slamming the car doors to prevent air pressure from affecting the windscreen.
• Remove the tape from the windscreen 4-5 hours after replacement to avoid adhesive residue on the paint.
• Avoid slamming the car doors to prevent air pressure from affecting the windscreen.
• Yes, we provide lifetime workmanship warranty for Windscreen that replaced by us.